Supporting independent bars, restaurants & cafes to perfect their People, Plates & Processes
People, Plates, Processes, Perfected
People, Plates, Processes, Perfected
We’re 86 Consultancy.
Andy, Front of House,
lives in operations and process and has spent years in hospitality — 20+ of these leading multi-site operations, building teams, improving margins, opening venues, fixing systems, and navigating the realities of busy service.
Sally, Back of House,
lives in community businesses, large-scale events, brand growth, pubs and independent business ownership — designing systems, leading teams, and building sustainable operations from the ground up.
Front of House and Back of House, together working as one.
We started 86 because we know how relentless this industry can feel — and we believe independent restaurants deserve practical, grounded support from people who’ve actually done the job.
We understand how restaurants really work — from kitchen systems to guest experience — and we offer business support specifically for hospitality.
Our ethos is, People, plates, process, perfected. So if you’re an owner/operator who would like clearer systems, stronger teams and smoother service, we’d love to chat.
Ever wished you had your own operations team?
That’s why we founded 86 Consultancy.
Hospitality is being squeezed from every angle —
rising costs, tighter margins, constant pressure.
Owners are working harder than ever just to stand still.
We don’t sit on the sidelines.
We work alongside you to fix systems, refine service, optimise labour and build operations that actually last.
Consider your operational headaches 86’d.
Lets chat
Interested in working together?
Fill out some info and we will be in touch shortly.
Coffee is on us!!
What people say …
I had the pleasure of working with Andy Williams during his time as Operations Director at Las Iguanas, and I can confidently say he was a standout leader within the business.
Andy combined strong commercial awareness with a genuinely people-focused approach. He had a clear ability to translate strategy into operational reality, consistently driving performance while maintaining high standards across multiple sites. His grasp of operational detail, paired with his calm and decisive leadership style, made him someone teams trusted and respected.
What really set Andy apart was his ability to develop others. He invested time in building strong management teams, coached with clarity and empathy, and created an environment where people felt accountable, supported, and motivated to perform at their best.
Andy was a key contributor to the success of the business during his tenure, and I would have no hesitation in recommending him to any organisation looking for an experienced, commercially minded operations leader with real integrity.
Mos Shamel - Chief Operating Officer at Parkdean Resorts (Former CEO of Las Iguanas)
I’ve worked with Sally a number of times over the last few years. She is such an asset to have on your side and I only wish I could convince her to move closer to me so I could have her on hand! Sally is hugely well organised with a really keen eye for detail, I could be absolutely confident that I could trust her with any task and just leave her to get on with it without that nagging feeling that they won't quite do the same job you would do that you so often get with consultants. She took the time to truly understand my business, me and my motivations so, when she was acting on behalf of me and my business, I could trust her to speak with my voice and make decisions that were reflective of that. On top of that, Sally is a really great people person which is so important as a business owner bringing contractors into your team. She is engaging, friendly and a great team player which means she slotted effortlessly into my team and also managed to charm our clients! She has no airs or graces that can put people's backs up and she rolls up her sleeves and gets stuck in whilst always running a really tight ship and ensuring everyone is doing what they are supposed to be doing and when they are supposed to be doing it without creating any friction. It's a very unique gift.
I would have no hesitation in recommending her and Andy to anyone who needs quick results with no faff, they are both exceptional in their roles individually and together, they are a force to be reckoned with.
Abigail White - Business Owner
I worked closely with Andy Williams during his time as Operations Director at Proove, and he was a highly effective and driven leader within the business.
Andy brought strong commercial focus and a real determination to make a difference. He consistently turned strategy into action, driving results across multiple sites while raising operational standards and improving consistency. He had a clear grasp of the detail, challenged the status quo, and wasn’t afraid to make tough decisions to move the business forward.
He led with clarity and purpose, earning respect through his decisiveness, integrity, and commitment to delivering meaningful change rather than short-term fixes.
Andy made a significant contribution to the success and stability of the business, and he leaves a lasting impact through the people he developed and the standards he set.
I would highly recommend him to any organisation seeking a strategic, people-centred operations leader with strong commercial acumen and unquestionable integrity.
Jessica Andrews – General Manager at Proove Restaurants